Returns & Refunds Policy
If you want to return a product, you can find our returns and refunds policy in paragraphs 6.8 to 6.12 of these Terms of Business and our cancellation policy in paragraphs 7.5 to 7.7.
This page (together with our Terms of Website Use, Website Acceptable Use Policy and Privacy Policy) provides information about us and the legal terms of business (the Terms) on which we sell any product (a Product) listed on our website (our website) to you, a consumer, which is a private individual purchasing goods from us.
The terms set out on this page apply only if you are a consumer. They do not apply if you are acting as a trade customer (in other words, if you are a business which is purchasing goods from us, regardless of whether you are registered with us as a trade customer). If you are a trade customer, please consult of Trade Terms of Business.
We use the expression a Product on this page to refer to all of the products which you buy from us in any given order, whether you are buying a single product or multiple products.
References on this page to the Other Website Terms are to our Terms of Website Use, Website Acceptable Use Policy and Privacy Policy, a link to which is set out above. Please take the time to read these, as they include important terms which apply to you.
These Terms will apply to every contract between us for the sale of a Product to you (a Contract), whether that Contract is finalised using our website, over the telephone, through e-mail or other written correspondence or otherwise, and wherever in the world you reside and/or place the order.
Please read these Terms carefully and make sure that you understand them before you place an order for any Product. Please note that when you place an order using our website you will be asked to agree to these Terms and to the Other Website Terms. If you refuse to accept these Terms and the Other Website Terms, you will not be able to order any Product from our website.
We amend these Terms from time to time as set out in paragraph 5 below. Every time you wish to order a Product, please check these Terms to ensure you understand the Terms which will apply at that time. These Terms were most recently updated on 1st April 2021.
A summary of your key legal rights as a consumer in relation to the Product is set out in the box below. Paragraph 2 below includes information about changes to Products which may be made from time to time.